Behaviours

Resolves Conflict

Identifies and clarifies areas of agreement and disagreement, promoting understanding and finding common ground.

Behaviours

Resolves Conflict

Can you describe a situation where you facilitated open communication to resolve a conflict, and how you ensured all parties felt...

Behaviours CARD

Resolves Conflict

Identifies and clarifies areas of agreement and disagreement, promoting understanding and finding common ground.
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BEHAVIOURS CARD

The card itself

Pages 139 and 140 of the Better Deck.

Front

Behaviours

Resolves Conflict

Identifies and clarifies areas of agreement and disagreement, promoting understanding and finding common ground.

Behaviours

Resolves Conflict

Can you describe a situation where you facilitated open communication to resolve a conflict, and how you ensured all parties felt...

Back

Behaviours

Resolves Conflict

Identifies and clarifies areas of agreement and disagreement, promoting understanding and finding common ground.

Behaviours

Resolves Conflict

Can you describe a situation where you facilitated open communication to resolve a conflict, and how you ensured all parties felt...

FRONT OF CARD

Front text

Extracted from page 139.

LEADERSHIP

Better The Deck

1.  Address conflicts in a timely manner, preventing escalation and promoting a positive work environment?
2.  Listen actively and empathetically to all parties involved, seeking to understand their perspectives and concerns?
3. Facilitate open and constructive communication among conflicting parties, encouraging dialogue and finding common ground?
4. Mediate and negotiate resolutions that satisfy the needs and interests of all parties, fostering collaboration and maintaining relationships?

IMPACT CRAFT (MIMTSK) CHARACTER (WIRE) CAPACITY (ME) DRIVE (TV) =

BACK OF CARD

Back text

Extracted from page 140.

LEADERSHIP

Better The Deck

1. Can you describe a situation where you facilitated open communication to resolve a conflict, and how you ensured all parties felt heard?
2. How do you typically approach areas of disagreement? Can you provide an example of a time you successfully found common ground among conflicting parties?
3. Discuss a challenging conflict you’ve encountered and the steps you took to identify its root cause. What strategies did you employ to address it?
4. Can you share an instance where you had to develop a creative solution to a conflict? How did you ensure it benefited all involved parties?
5. How do you ensure that the outcomes of your conflict resolution efforts result in a win-win for everyone involved?

R E S O L V E S C O N F L I C T

REFER TO COACHING ROUND THREE INSTRUCTIONS

FRAMEWORK CONTEXT

Where this card fits

Coaching rounds

  • Round 3 - Connect to Competencies Translate capability needs into observable behaviours that can be sorted and coached.
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Recipes

  • Better Performance for a Person Diagnose what is really driving underperformance or excellence in an individual.
  • Better Coaching (Full) Run the complete six-round coaching cycle using the full Better deck.
  • Better Self-Reflection Use the deck as a mirror for structured self-awareness and honest development choices.
  • Better Performance for a Team Calibrate a team against what actually matters and surface collective hot spots.
  • Better Role Design Define a role by connecting capabilities, competencies, catalysts, and priorities.
  • Better Starts Use the deck to sharpen project initiation, scoping, and role alignment.

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