FRONT OF CARD

Front text

Extracted from page 107.

COMMUNICATION

Better The Deck

1.  Adapt their communication style effectively when interacting with people from diverse backgrounds and/or perspectives?
2.  Handle conflicts or disagreements with colleagues while maintaining positive relationships?
3. Practice active listening and display empathy in conversations? CRAFT (MIMTSK) CHARACTER (WIRE) CAPACITY (ME) DRIVE (TV) = ISIETV

BACK OF CARD

Back text

Extracted from page 108.

COMMUNICATION

Better The Deck

1. How do you go about establishing and nurturing strong relationships with individuals at various levels within and outside of the organisation?
2. Can you share an experience where your diplomacy and tact played a crucial role in fostering a positive and constructive connection with colleagues or clients?
3. Could you describe a situation where you successfully defused a high-tension circumstance, contributing to a more harmonious work environment?
4. How do you adapt your rapport-building strategies to suit different interactions, ensuring appropriateness and effectiveness in relationship-building?
5. How have your relationship-building skills proven effective in various scenarios, such as interdepartmental collaboration, client interactions, and conflict resolution?

REFER TO COACHING ROUND THREE INSTRUCTIONS