Focuses On The Client

Actively gathers internal and client feedback to enhance results and services.

Use this card in a session

PROMPT BACK

The other side

INTERPERSONAL RELATIONSHIPS Better The Deck F O C U S E S O N T H E C L I E N T QUESTIONS TO ASSESS FOR COMPETENCY; 1. How do you balance meeting client expectations and supporting staff in projects? 2. Can you discuss how feedback from clients has enhanced results in a specific project? 3. How do you build and maintain trusting relationships with clients to ensure satisfaction and uphold the company’s reputation? 4. Can you share an experience where your commitment led to client satisfaction and a successful project? 5. What strategies do you use to prioritize client needs? REFER TO COACHING ROUND THREE INSTRUCTIONS

FRAMEWORK CONTEXT

Where this card fits

Coaching rounds

Round 3 - Connect to Competencies Translate capability needs into observable behaviours that can be sorted and coached.

View all Behaviours cards

Recipes

Better Performance for a Person Diagnose what is really driving underperformance or excellence in an individual.
Better Coaching (Full) Run the complete six-round coaching cycle using the full Better deck.
Better Self-Reflection Use the deck as a mirror for structured self-awareness and honest development choices.
Better Performance for a Team Calibrate a team against what actually matters and surface collective hot spots.
Better Role Design Define a role by connecting capabilities, competencies, catalysts, and priorities.
Better Starts Use the deck to sharpen project initiation, scoping, and role alignment.