Behaviours

Focuses On The Client

Actively gathers internal and client feedback to enhance results and services.

Behaviours

Focuses On The Client

How do you balance meeting client expectations and supporting staff in projects?

Behaviours CARD

Focuses On The Client

Actively gathers internal and client feedback to enhance results and services.

Use this card in a session

BEHAVIOURS CARD

The card itself

Pages 115 and 116 of the Better Deck.

Front

Behaviours

Focuses On The Client

Actively gathers internal and client feedback to enhance results and services.

Behaviours

Focuses On The Client

How do you balance meeting client expectations and supporting staff in projects?

Back

Behaviours

Focuses On The Client

Actively gathers internal and client feedback to enhance results and services.

Behaviours

Focuses On The Client

How do you balance meeting client expectations and supporting staff in projects?

FRONT OF CARD

Front text

Extracted from page 115.

INTERPERSONAL RELATIONSHIPS

Better The Deck

1. Prioritise understanding and meeting customer needs and expectations?

2. Display active listening skills when interacting with customers, ensuring a clear understanding of their requirements?

3. Take proactive steps to anticipate and address customer concerns or issues, aiming for prompt and satisfactory resolutions?

4. Continuously seek feedback from customers and use it to improve products, services, or overall customer experience?

F O C U S E S O N T H E C L I E N T IMPACT CRAFT (MIMTSK) CHARACTER (WIRE) CAPACITY (ME) DRIVE (TV) =

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BACK OF CARD

Back text

Extracted from page 116.

INTERPERSONAL RELATIONSHIPS

Better The Deck

1. How do you balance meeting client expectations and supporting staff in projects?

2. Can you discuss how feedback from clients has enhanced results in a specific project?

3. How do you build and maintain trusting relationships with clients to ensure satisfaction and uphold the company’s reputation?

4. Can you share an experience where your commitment led to client satisfaction and a successful project?

5. What strategies do you use to prioritize client needs?

REFER TO COACHING ROUND THREE INSTRUCTIONS

FRAMEWORK CONTEXT

Where this card fits

Coaching rounds

Round 3 - Connect to Competencies Translate capability needs into observable behaviours that can be sorted and coached.

View all Behaviours cards

Recipes

Better Performance for a Person Diagnose what is really driving underperformance or excellence in an individual.
Better Coaching (Full) Run the complete six-round coaching cycle using the full Better deck.
Better Self-Reflection Use the deck as a mirror for structured self-awareness and honest development choices.
Better Performance for a Team Calibrate a team against what actually matters and surface collective hot spots.
Better Role Design Define a role by connecting capabilities, competencies, catalysts, and priorities.
Better Starts Use the deck to sharpen project initiation, scoping, and role alignment.

Focuses On The Client

Focuses On The Client

Focuses On The Client

The card itself

Focuses On The Client

Focuses On The Client

Focuses On The Client

Focuses On The Client

Front text

Back text

Where this card fits

Coaching rounds

Recipes

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