FRONT OF CARD

Front text

Extracted from page 71.

SHAPE THE TEAM CAPABILITY DESCRIPTION

Motivating and mobilizing a dysfunctional team requires understanding the causes of disengagement, conflict, or low performance, and taking decisive action to restore focus and cohesion. Leaders must set clear goals, clarify expectations, and provide consistent guidance to re-engage team members. Interpersonal awareness is crucial for empathizing with individuals, recognizing strengths, and addressing tensions. Communication ensures constructive feedback is delivered effectively, roles are clarified, and team members understand how their contributions align with objectives. Leadership behaviors—modeling accountability, optimism, and commitment— demonstrate credibility and inspire engagement. Balancing support with accountability, leaders address challenges openly, rebuild trust, and foster collaboration. By aligning individuals with organizational priorities, leaders transform underperforming teams into cohesive, high-performing units. This capability enhances morale, drives engagement, and improves productivity. Teams become resilient, collaborative, and focused on achieving shared goals. Leaders proficient in motivating and mobilizing dysfunctional teams ensure sustainable performance and create a culture of accountability, trust, and continuous improvement.

M O T I V A T E A N D M O B I L I S E D Y S F U N C T I O N A L T E A M

Better The Deck

BACK OF CARD

Back text

Extracted from page 72.

CAPABILITY =

COMPETENCY CLUSTERS LEADERSHIP Inspire trust, model accountability, and provide clear direction. Leadership engages and motivates team members, restores cohesion, and drives collective effort toward organizational objectives.

INTERPERSONAL RELATIONSHIPS

Understand dynamics, empathize with members, recognize contributions, and foster collaboration. Effective relationships build trust and engagement, enabling teams to overcome dysfunction.

COMMUNICATION Deliver constructive feedback, clarify roles, maintain dialogue, and manage expectations. Communication ensures team members are informed, aligned, and engaged in achieving shared goals.

S U P P O R T I N G C O M P E T E N C Y C L U S T E R S

Better The Deck

UNDERPIN CAPABILITY W/ REQUIRED COMPETENCIES