The Change Agent

PEOPLE @ WORK PROFILE DESCRIPTION

Sofia is the change agent—the respectful rebel who turns frustration into forward motion. Grounded yet bold, she pays close attention to where work actually happens and listens carefully to the people closest to it. From these insights she surfaces issues others avoid naming and reframes them as opportunities for progress. Sofia does not rely on disruption for its own sake; she converts insight into practical, believable plans that people can act on with confidence.

CRAFT -

Forged through turnaround efforts and modernization initiatives, Sofia’s craft centers on building mechanisms rather than slogans. She anchors change in a clear “why now,” tests ideas through time-boxed pilots, and expands through staged rollouts that allow learning along the way. Assumptions are visible, risks are sequenced deliberately, and success is measured through real adoption—not attendance or messaging compliance.

CHARACTER -

Curious, courageous, and strongly values-led, Sofia treats resistance as information rather than obstruction. She balances empathy with evidence, acknowledging past achievements while making space for necessary change. Her tone remains respectful even when the message is difficult. Credit is shared broadly, and integrity shapes how she engages with both supporters and skeptics.

CAPABILITY -

Sofia excels at translating ambitious transformation into clear, manageable steps. She builds coalitions across levels of the organisation, ensuring change is carried by the people responsible for the work. By protecting early wins and reinforcing new behaviors, she helps new ways of working take root until they become habit.

DRIVE -

Sofia is motivated by durable progress. Her measure of success is not the launch of an initiative but the moment improved systems and behaviors continue to produce results without her presence. She pursues change that lasts—progress that becomes part of the organisation’s normal way of operating.

T H E C H A N G E A G E N T

Better The Deck

CODE NAME:

Sofia

FOR THE CHANGE AGENT @ WORK OPPORTUNITY FOR COACHING

Sofia is at a crossroads because her strength in driving change can sometimes outpace the organisation’s readiness to absorb it. Her instinct is to surface hard truths and move quickly toward improvement, but this can create fatigue or quiet resistance if people feel the pace of change exceeds their ability to adapt. What begins as momentum can, over time, risk becoming friction. Coaching will help Sofia refine how she calibrates change—strengthening her ability to pace transformation, deepen buy-in, and ensure coalitions are strong enough to carry progress forward. The aim is not to soften her courage for change, but to increase its durability so the improvements she champions take deeper root and sustain themselves. Sofia: “I know I push for change because I can see what could be better, and I get impatient when we stay stuck. But sometimes I move faster than people can come with me. What I want from coaching is to learn how to keep that urgency while bringing people along so the change actually lasts.” SET THE COURSE - Temper urgency with perspective by actively seeking counsel from experienced leaders who can help Sofia test the pace and sequencing of change. Use these perspectives to refine the “why now,” ensuring direction is both compelling and realistically absorbable by the organisation.

SHAPE THE TEAM -

Build stronger coalitions by inviting trusted peers and sponsors to challenge assumptions and support the change effort. Position herself within a network of allies who can carry the message, broaden ownership, and help the organisation move together rather than relying on Sofia’s momentum alone.

MAKE IT WORK -

Strengthen implementation by creating feedback loops with those closest to the work. Seek honest input on what is landing and what is straining the system, using that insight to adjust pace, reinforce early wins, and ensure change becomes embedded rather than driven solely by her energy.

C H A L L E N G E S A N D O P P O R T U N I T I E S T O B E B E T T E R

CODE NAME:

Sofia

Better The Deck

REFER TO COACHING ROUND ONE INSTRUCTIONS